If you have an emergency, hang up and dial 911.Administrative office hours are from 8:00 am to 5:00 pm, Monday to Friday. During those hours, we make every effort to make sure that someone is available to answer the Administrative telephone lines. However, there may be times when the telephones are extremely busy and there may be a delay in answering your call. After regular business hours, a firefighter will answer your call if they are not responding to an incident.